Frequently Asked Questions

GEWEL™ allows customers to achieve salon quality gel nails at home. Real salon gel polish is 60% semi-cured on a sticker sheet and cures 100% under our UV light after 60 seconds. Just like that, you have salon gel nails at home.

WE RECOMMEND KEEPING THE GEWEL TO YOUR NATURAL NAIL LENGTH. THIS ENSURES THEY LAST

2-4 WEEKS! NATURALLY YOUR NAILS WILL START TO GROW AS THEY ARE PROTECTED BY GEWELS. ALTERNATIVELY, YOU CAN APPLY GEWEL ON TOP OF NAIL TIPS!

GEWEL ARE ONE-TIME USE. HOWEVER, SINCE THERE ARE 20 PIECES PER SHEET, SOME

CUSTOMERS WITH SHORTER NAILS MANAGE TO GET TWO USES OUT OF ONE PACK. CUSTOMERS

CAN EVEN USE BIGGER SIZES FOR A PEDI!

YOU’LL BE DONE IN 15-30 MINUTES! IT MIGHT TAKES SLIGHTLY LONGER ON YOUR FIRST TRY. BUT

YOU WILL DEFINITELY ABLE TO GET IT DONE IN 10 MINS AFTER A FEW GOES AS YOU’LL KNOW

EXACTLY WHICH STICKERS FROM THE SHEET TO CHOOSE.

EVERYONE WANT THEIR NAILS TO LAST LONG, DON'T THEY? DON'T WORRY! OUR NAILS CAN

LAST AT LEAST 2 WEEKS OR MORE!

YES! WE LOVE OUR FURRY FRIENDS, AND WE KNOW YOU DO TOO! ALL NAIL STICKERS ARE MADE

WITH CRUELTY AND VEGAN FREE. SO YOU CAN HAVE A PEACE OF MIND WEARING IT!

OUR GEWEL WORK WITH OTHER UV LIGHTS. PLEASE ENSURE IT IS A MINIMUM OF 6W AND ON FOR

60 SECONDS TO 100% CURE.

WE RECOMMEND KIDS UNDER 11 TO BE SUPERVISED WHEN USING THESE PRODUCTS AND CAN

CONSIDER APPLYING WITHOUT THE UV LIGHT.

FOR KIDS UNDER 5 YEAR OLD, IT COULD BE A CHOKING HAZARD AS THEY ARE LIKELY TO CHEW

THEIR FINGERS. SOMETHING ELSE TO CONSIDER IS THAT OUR STICKERS RANGE FROM 8MM TO

18MM WIDTH. AS LONG AS THE STICKER FITS, THEY SHOULD BE ABLE TO WEAR IT.

YES, GEWELS WORK ON SHORT NAILS. IN FACT, THEY’RE PERFECT FOR IT! THEY WILL STAY ON AS LONG AS THERE IS A CLEAN/DRY SURFACE TO ADHERE TO.

YES, THE STICKER GOES UP TO 18MM IN WIDTH AND CAN BE STRETCHED TO SIZE!

It’s possible that the confirmation email has gone to your spam or junk folder! 

If you are still not able to locate the email, please contact us at hey@bymeandcrew.com.au with the Full Name the order was placed under.

Oh no! We're sorry to hear you have received an incorrect or faulty item!

Please email us at hey@bymeandcrew.com.au with your order number and to help resolve things quickly, we request you to include 2-3 clear photos of the item, so we can resolve this as soon as possible.

Yes! We can absolutely help change this for you, provided your order has not been shipped. If the order has not been shipped, please email us with your new address with "URGENT" in the subject title. 

If your order has been shipped, don’t worry! We will work with you and the courier to have it redirect to the correct address.

Yes! We can absolutely help you change your order, provided your order has not been shipped. please email us as soon as possible and let us know how we could help you update your order. 

Our warehouse teams always ship your order out within 1-2 business days. shipping time will be varies by country. you may check shipping time by your country below:

Our warehouse teams always ship your order out within 1-2 business days. shipping time will be varies by country. you may check shipping time by your country below:

You will received a shipping confirmation email once your order has been dispatched from our warehouse. if you have not heard anything after 3 business days since you placed your order, please reach out to us and we will help you look into it.

There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days, please reach out to us and our team will look into this for you.

If your order is returned to us due to an incorrect shipping address, failure to collect, or any other reason beyond our control, you have the following options:

Reshipping the Order:

If you would like your order to be shipped again, a flat fee of $4.95($9.95 Express) will be charged for reshipping. We will notify you once we receive the returned package, and upon payment of the reshipping fee, we will proceed to ship the item back to you.

Canceling and Requesting a Refund:

If you prefer to cancel your order and request a refund instead of reshipping, a $4.95($9.95 Express) shipping fee will be deducted from your refund to cover the original shipping costs.

Please ensure that all shipping details are accurate and up-to-date to avoid delays or additional costs.

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

- Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. (If you are unsure about the design, please do not open the packaging and contact us first, as we won't be able to provide refund/exchange once the packaging is opened).

- You will also need to provide photos and a receipt (or proof of purchase.)

- The item(s) must be a full-price purchase (not marked as “clearance,” as all clearance items are final sale). There will be a "No change of mind policy applied" to "Clearance" items.

Where an item is damaged through misuse, neglect, or abnormal use, By Me & Crew will not provide a refund, exchange, or repair.

Additional Information:

- If you are returning an item from a bundle, the original bundle pricing will no longer apply.

- For faulty or incorrect products, we will provide a free return shipping label. Simply drop off the item at your local post office.

- For returns due to a change of mind regarding the product or design, a return label fee will apply.

1) Contact us at hey@bymeandcrew.com.au to initiate your return.

2) Provide photos of your item to help us assess its condition.

If your return is accepted, we will send you a return shipping label (if the product is faulty and required to be returned to us) and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

If the product is faulty or incorrect, we are happy to organise a free returns label for you to return the item. We will send you a shipping label and you just have to drop it off your local post office. 

However, if there's a change of mind of the product or design, there will be a return label fee.

Once you dropped off the return items at the post office, please request a receipt from them and send through a photo of your receipt as a proof your return has been lodge. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

You will receive an email once it has been handled on our end. From there, depending on your bank, it will take 2–5 business days to process into your account. If it takes longer than 5 business days, we advise getting in touch with your bank or credit card company.

Yes. GEWEL™ is now selling offline in some retail shops. Check out our store locator page to find your closest store. 

Yes, we do! Just send us an email at hey@bymeandcrew.com.au and our lovely staffs will follow up with you.

Our By Me and Crew Head office is located in Melbourne, Australia